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Support

Help with HomeFolio — the home documentation and virtual tour app at https://homefolio.cloud and for iOS and Android.

Contact us

Email haakony@gmail.com. A person reads every message, and we usually answer within a few working days.

If you are signed in, you can also use Settings → About → Send feedback in the app. It sends your message together with the screen, app version, platform and language it was sent from, which often saves a round of questions. You can attach a photo or screenshot.

When you write, tell us what you were doing, what you expected, and what happened instead. Never send us your password: we never need it, and we never ask for it.

Common questions

I forgot my password. Choose Forgot your password? on the sign-in screen and enter your email address. The link we send works once and for one hour. Setting a new password signs you out everywhere, and disconnects any AI assistant you had connected, so you will need to connect them again.

I signed up with Google or Apple. Then your account has no password. Sign in with the same Continue with Google or Continue with Apple button you used the first time.

I want to share a home. Open the home’s settings and choose People. Send an invite link, and choose whether the person is an editor, who can upload and add details, or a viewer, who can only look. An invite link works for 7 days. Everyone in a home sees its content and its member list.

I want to connect ChatGPT, Claude or another AI assistant. Open Settings → AI access. It shows the server address, https://api.homefolio.cloud/mcp, and how to connect. When the assistant asks you to sign in, you choose what it may do; you can also create an API key for an assistant that needs one. Disconnect an assistant, or revoke a key, on the same screen.

The assistant says it cannot find something. It only sees the homes you are a member of, and only within the permissions you approved. If you changed or reset your password, connect it again.

Notifications do not arrive. In the iOS or Android app, open Settings → Notifications and check that the notifications you want are on for this device, then check that your phone allows notifications from HomeFolio. The web version does not send notifications.

I cannot scan a floor plan. Scanning a floor plan with LiDAR needs a LiDAR-capable iPhone or iPad. On any other phone or in a browser, you can draw the rooms on the floor plan by hand or upload a picture of the plan instead.

I want a copy of my data. Write to the address above from your account’s email address. We answer within 30 days.

I want to delete my account. Open Settings and choose Delete account at the bottom. This removes your account, the homes you own and their files, and cannot be undone. Homes shared with you stay with their owner. If you cannot sign in, write to us from your account’s email address.

Reporting a security problem

If you find a security problem in HomeFolio, email haakony@gmail.com with “Security” in the subject, and give us a chance to fix it before you tell anyone else. Do not access other people’s data while testing.

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